Refund and Return Policy

At Dugout Sports Hub, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund or exchange subject to the following terms:

Refunds

  1. Eligibility: To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within [number of days] days of the purchase date.

  2. Proof of Purchase: To request a refund, you must provide proof of purchase, such as a receipt or order confirmation.

  3. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4-5 days.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at [Your Contact Information] to initiate the exchange process. You will be responsible for paying any price difference and shipping costs associated with the exchange.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 6378260182 to arrange for a replacement or refund.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at 6378260182.